Officer Portal

Officer Accredited Visitor Job Description

Welcome to the Officer Members Portal

Visiting protocol

Accredited Visitors are members who have recovered from their surgery, procedure or episode and have taken the Mended Hearts Visitor Accreditation training course and any required local hospital training.

Accredited Visitors may also be members who do not have heart disease, but were caregivers of a cardiovascular disease patient. When visiting a patient, they should be accompanied by an Accredited Visitor who has been a heart patient.

Visits will be made to patients and/or families of patients who have cardiovascular disease.

All Visitors must be fully trained and accredited annually, unless the Visitor is a newly Accredited Visitor in training and accompanied by a fully qualified Visitor.

Accredited Visitors may visit surgical or non-surgical patients.

Visiting permission must be obtained from the hospital administration. Such permission is usually granted for all patients, and not on an individual basis

Accredited Visitors must wear their Mended Hearts Accredited Visitor badge at all times during patient and family visits.

Some chapters have their Accredited Visitors wear a high visibility item such as a patch, vest or coat. This provides instant recognition as well as increased visibility for the chapter.

Accredited Visitors must distribute only approved Mended Hearts information packets to patients.

The only information an Accredited Visitor shall take from the hospital visit is the patients name, address, telephone number and e-mail address. Even this information is only with the patient’s permission.

Accredited Visitors must fill out the patient record information sheet used for recording visits.

Accredited Visitors may not solicit money or membership for Mended Hearts or any other organization from patients during a Mended Hearts visit in the hospital.

Tell the patient and the family about support group meetings. Invite them to attend. Let them know that one does not have to be a member of Mended Hearts to attend support group meetings.

Click here for Visitor Job Description document.